According to Mark Waldman and Andrew Newberg, psychiatrists and researchers from the universities of California and Thomas Jefferson, say that the power of words directly influences the brain. Therefore, through them we can achieve all our objectives.
The researchers point out that when the word “no”, their brain releases cortisol, stress hormone that is responsible for putting the individual on alert, reduces its logical functions and makes it prejudiced in front of others.
Meanwhile, when the word “yes” is heard, it generates a release of dopamine, which regulates the reward mechanism of the brain, leaving a sense of well-being and openness in communication.
This verifies the power of words and their importance in the workplace. In information published by Forbes, Darlene Price, author of the book “Well said! Presentations and conversations that get results” assures that these are the key to persuasive communication.
Phrases that should be banned in the office
For the author, leaders use language to influence a person’s mind in order to achieve a certain result. To achieve this, you must only choose the words or phrases that motivate others and avoid those that put your professional image at risk, such as the following:
1.”It’s not fair.”
Avoid saying these words if someone gets something much better than you, even if you do not think it’s convenient. Better be more proactive to build your arguments and avoid complaints.
2.”It’s not my problem”, “it’s not my job” or “I’m not paid enough for this activity”.
With these words you show carefree, individual and selfish attitude that limits professional promotion quickly.
3.”No problem” .
Avoid using this phrase when someone thanks to you for something, since it reduces the meaning that it was a pleasure to help you and implies that the situation could have been a problem in other circumstances. The most courteous and polite response is “you’re welcome” or “there’s no need”.
4.”I’m going to try.”
These words imply the possibility of failure.
5.”My work is bad”, “I do not like this company” or “it is very weak”.
Words that imply insults reveal immaturity and lack of leadership. Avoid hurtful judgments and express your disagreements with tact, consideration and neutrality.
6.”But we’ve always done it that way.” T
his phrase reveals an inflexible attitude, little interest to overcome and a closed mind.
7.”That is impossible or there is nothing to do”.
With these words you transmit to pessimistic attitude and passive and hopeless perspectives.
8.”I may be wrong, but” or “this may be a silly idea, but”.
These phrases reduce the impact of what follows and credibility. Eliminate any phrase that degrades the importance of what you are or diminish the importance of what you contribute.
9.”Do not you think?” or “okay?” .
With this type of language you only cover your need for approval. Avoid them if you want to demonstrate confidence and security in what you say.
10.”I do not have time for this,” or “I’m too busy.”
It limits empathy and does not encourage positive relationships. If it’s true, choose to say, “I’d be happy to discuss this after my morning meetings . ”
It is important to use language that captivates, motivates and inspires with clarity, confidence and credibility. Remember that a good employee should always be at the forefront, in addition to being competitive and profitable. Show a positive attitude and become a leader!