Reporting to the Spa Manager, the Spa Therapist’s main function is to ensure clients receive treatments according to the spa`s standard operating procedures and policies.
DUTIES AND RESPONSIBILITIES
· Perform spa treatments to a high standard
· The Therapist will ensure that the handover is completed in the guest journey as per the outlined standard, follow up on the treatment experience, expectations and satisfaction, and act on any discrepancies
· Ensure delivery of special, individual and unique services to all guests in the Spa and Fitness Centre
· To ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
· To ensure the highest level of comfort and service, and create a genuine, warm and welcoming environment for our guests
· Be well informed on the retail products and their benefits, confident in dealing with guests’ requests and queries
· Knowledgeable about retail products related to specific menu treatments and able to make recommendations thereafter
· Provide proper documentation to the Spa Manager, to ensure that commissions are generated properly and retail sales are accurately tracked
· Maintain hygiene and cleanliness of treatment rooms
· Manage levels of professional stock and supplies
· Refer and abide by the spas standard operational procedures, policies and form manuals
· Comply with all Kempinski company policies
· Any other duties that may be delegated by the management through the Chief Steward
QUALIFICATIONS AND SKILLS
· High School or secondary diploma required
· Massage certificate
· Beauty therapy certificate
· Aromatherapy certificate
· First Aid and CPR certificate (an advantage)
· Previous experience in a 5 star/luxury hotel is required
· Knowledge of herbal therapy, body treatments and facials
· Knowledge in operating Spa machines and equipments
· One (1) years’ spa therapy experience in an international standard spa
· Good communication skills
· Able to work in a fast paced environment and can multitask
· Ability to remain calm and composed under pressure
WHAT WE OFFER
· Wide range of development possibilities and career growth
· An excellent working environment
· A good compensation package
· A good medical and healthcare package
· Clean and secure accomodation (applicable for expatriates only)
APPLICATION INSTRUCTIONS
If you meet the above requirements, please send your curriculum vitae, cover letter and a passport size picture by email to recruitment.villarosa@kempinski.com , clearly stating the position and job reference number in the subject line of the e-mail to:
The Director of Human Resources
Villa Rosa Kempinski
P.O Box 14164-00800
Nairobi
All applications must reach us by close of business on 30th August 2017. We look forward to receiving your application. Due to the volume of applications received, please note that only candidates shortlisted for interview will be contacted. Candidates may be contacted for interview before the close of the application deadline. Thank you for your interest in joining the team at Villa Rosa Kempinski.
