Bonfire Adventures & Events Limited is a well established tours, travel and Events Company with over 5 years experience in handling inbound and outbound holidays not only for domestic tourists but also international tourists from all over the world.
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Bonfire adventure is currently looking for candidates to join team as below:
Note: Interview will be conducted in the course of the week:
Position 1: Tours and Travel Consultant
Job Summary
She/he will be reporting to the Managing director
Skills:
Being amicable and approachable with flexible working hours.
Being professional and assertive
Being detail oriented
Comprehensive industry knowledge
Customer service
Computer knowledge
Interpersonal relationships
Meeting deadlines
Job description for a Tours Consultant
- Responding to inquiries regarding hotels & safaris within 24hrs
- Create and sell innovative tour packages to meet market demand
- Prepare itineraries to the various destinations of interest
- Making flight quotations
- Doing tour bookings – both inbound and outbound
- Ensuring KWS park rules & hotel regulations are made clear to tourists
- Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
- Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
- Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
- Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are
- pre-arranged. (eg. ensuring families are booked rooms closer together & pork is not served to Muslim guests etc.)
- Coordinating with other team in arranging flying & ground packages
- Making follow-ups for tour quotations
- Ensuring that tours quotations are competitive
- Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
- Any other duty as may be assigned from time to time.
Qualifications
- Certificate or diploma in Tour operations or tourism management or related field
- Over one year experience as Tour/travel consultant in a busy environment
- Ability to use various tours/hotel booking systems.
- IATA qualification is an additional advantage
- Experience in outbound tours is an advantage
- knowledge of GDS an advantage
Position 2: Accountant
Job requirements
- Knowledge of accounting principles and practices
- Knowledge of Quick books
- Knowledge of finance principles
- Knowledge of financial reporting
- Technical accounting skills
- Flexible and able to work under pressure
- Previous experience of general accounting
- Proficiency in relevant accounting software
- Certificate/Diploma/Degree in Finance or Commerce
- CPA (K) or ACCA
- Financial Management Experience
Position 3: Marketers
Job requirements
- Present, promote, and sell products or services to new and existing clients
- Plan domestic tours including lodging, food and transportation arrangements; negotiates with tour operators on domestic and international tour packages and ticketing
- Conducts post-tour evaluations, analyses and reports response
- Liaise with airlines for the best prices as well as other transport companies to ensure travel arrangement including for transport, accommodation and food as made according to the clients’ requirement
- Book transportation and hotel reservations, using computer terminal or telephone
- Negotiate and prices tours for the clients to help generate revenue for the tour company Arrange for the collection of payment as well as for transportation and accommodation from customers
- Conduct client relationship management which will include; assisting clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
- Promote the tour company using e-marketing
- Create and advise the clients on their itinerary
- Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
- Tracks and notifies travellers of payment received and balance due
- Promotes tours and generates publicity by attending travel fairs, tour & travel presentations
Required Qualifications
- Certificate/ Diploma in Tourism Studies, Business Administration or related field
- More than 1 year of in the tour business
- Good negotiation and planning skills
- Good at providing positive public relations
- Able to handle complaints well
- Good organization skills
- Able to multitask and coordinate several tour events simultaneously
- Good communication skill in both oral and written
- Good customer and Personal Service
Position 4: Tea girl /messenger-
Key Responsibilities:
- Clean all offices daily
- Keep the social amenities (kitchen meeting rooms e.t.c) clean and all equipments in good working condition.
- Ensure there are sundries items needed in the washrooms at all times
- Report any faults on all the office equipments.
- Dust all surfaces and windows on a daily basis.
- Organize office tables and surfaces professionally.
- Ensure the washrooms are thoroughly cleaned and properly used.
- Make tea for office staff/visitors
- Any other duties as may be delegated by your supervisor
- Self driven, mature, clean and well organized
- Excellent communication skills
- Team player with good attitude towards work and colleagues.
Education & Experience
- KCSE, mean grade C+ and above.
- Experience at least one year
- Certificate / diploma in computer application is an added advantage
Position 5: Tour guides drivers
Required Qualifications
- The candidate must hold Bronze or Silver, KPSGA certificate
- Have more than 3 years experience driving experience especially in tour safaris in Kenya
- Driving around Kenya, Uganda and Tanzania area and the airports
- Be familiar with most hotels locations in all parks and national reserves
- Explaining the area and places of interest to clients
- Customer service and resolving customer issues
- Must have good knowledge of the tourism circuits
- MUST have a valid driving license.
- Fluent in English and Kiswahili
- Speaking and understanding of foreign language is an added advantage
- Passionate about the wilderness and good knowledge about flora and fauna to pass on to the team
- First Aid Training Certificate
- Current Certificate of Good conduct
