Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates. Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality.
We are pleased to announce an incredibly exciting opportunity to join the Cargo Handling function at Managerial level. As Cargo Operation Manager, you will add immediate value by managing, optimizing and controlling airport operations and equipment utilization, and ensuring compliance with Safety and Quality regulations while providing a high quality service This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.
Cargo Operations Manager Job Responsibilities Implement the Function/Department strategy to ensure alignment with Company strateg Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize performance Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment Specific responsibilities Coordinate and monitor activities to ensure compliance with safety and security standards Monitor, report and make recommendations on on-time performance to support accurate monitoring of relevant indicators Review and analyse relevant indicators to suggest improvement actions in order to maintain / exceed the performance targets Manage the relationship with relevant stakeholders (e.g. airport authorities, airline representatives, security and third-party contractors) to ensure smooth and seamless loading / unloading of goods in line with service levels Cooperate and communicate with aircraft teams (e.g. cargo, catering, line maintenance) to guarantee smooth and safe running of pre / post flight operations and to ensure on-time flight departure Lead and monitor airport operations to maximize usage of available equipment, manpower and facilities and ensure compliance with safety and security standards
Guide, coach and provide informal / formal feedback to the teams to support achievement and improvement of performance targets in compliance with high quality standards and best practices Drive initiatives aimed at improving operational standards and alignment with industry best practices Monitor operations alignment with Service Level Agreements (SLA) to support the optimization of the services provided Plan, manage and monitor Etihad’s and other airlines’ flights schedule and operations to ensure flights plan optimization Develop and manage an accurate and complete performance reporting and analysis framework to support risks monitoring and decision making Regularly evaluate the safety record in order to avoid the reduce negative trends and improve performance
Conduct regular reviews to monitor service efficiency and to ensure the achievement of customer service, safety and security standards Qualifications For Cargo Operations Manager Job Minimum Diploma (2 years or more). Minimum of 7 years of work experience in relevant field Policies, procedures & work methods – Advanced Report Writing skills –Advanced
