Kenya Airways have advertised new jobs expiring in June 2021.

See details below

Travel Advisor

About the job

Job Purpose:

Reporting to the Lead Travel Advisor, the ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.

Principle Accountabilities:

Ticketing

• Locate available flights; Check on best connections if more than one flight is involved, determine fare costs to maximize on revenue while helping passengers to save.
• Help customers find the right itinerary that fit their needs; apply upgrades on additional costs to generate more revenue.
• Provide with details and accurate fare quotes to all KQ clients to provide the best applicable fare and generate revenue.
• Handling unaccompanied minors, cancel or change reservations when requested by clients, reissue, revalidate tickets and collect applicable fees thus generate income.
• Action queues appropriately and inform passengers on flight changes, confirmations, ticketing time limits, handle special requests like seats preference, meals, baggage requirements waitlists and confirmations, to ensure customers’ requests are met and reduce GDS costs.
• Highlight to customers the legal requirements covering their journey such as passports, visa, and health requirements, check in place, departure time and baggage allowance to avoid inconveniencing the passengers and ensure seamless service.
• Action VMPDS, selling excess baggage, handling cool fliers (student fares) to increase sales and passenger loyalty.
• Correct CRS usage and queue management to reduce cost and increase revenue generation.

Customer Service

• Actively build relationships with clients by offering good customer service to retain and recruit new customers.
• Support travel agents by efficiently assisting them with their general enquiries to improve relationship with the travel market and increase agent’s loyalty.
• Providing online assistance for reservation, check in, payment to maximize sales and ensure customer satisfaction.
• Actively involved in suggesting new ideas and providing recommendations on the improvement of services provided, this increases revenue and ensures KQ success as market leading airline.
• Handle customers complaints (denied boarding, baggage etc to ensure customer satisfaction and retention
• Facilitate and coordinate tracing of lost, delayed, or misdirected baggage for customers and ensure safe delivery of the said baggage to win passengers confidence.
• Handling GSA services –Ticket issue to increasing KQ network through joint ventures.
• Handle flight schedule disruptions to ensure passengers have a seamless service throughout their journey and Carry out service recovery.
• Handle general inquiries for both internal and external customers and develop and maintain customer database to enhance customer loyalty and market intelligence.

Documentation

• Reconciling of sales returns to account for personal daily sales.
• Processing refund and ensuring passengers are advised accordingly on the amount refundable for reimbursement on unutilized tickets.
• Writing of miscellaneous charge orders (MCO) and invoicing to ensure timely and accurate payment of issued ticket to both direct and indirect corporate.

Sales

• Generate auxiliary revenue through sale of Travel insurance, KQ holiday packages and any other ancillary products that are available.
• Sell KQ products through telephone, e-mails to maximize on sales and enhance accessibility.

Knowledge, Skills and Experience

• Must have Basic Airline fare and ticketing training.
• 1-2 years’ experience in a sales role will be an added advantage.
• Sound knowledge of domestic & international travel requirements/trend/availability.
• Exemplary sales skill and customer-oriented approach.
• Good knowledge of computer reservation systems (CRS).
• Ability to interact, communicate & negotiate effectively.
• Fluency in English/multi-lingual.
• Initiative and pro activeness.
• Solution oriented.
• Passion about travel and tourism.

How to apply:

Interested candidates who meet the above requirements are requested to submit their application by attaching a detailed curriculum vitae either through LinkedIn or send an email to [email protected] by Thursday 10th June 2021.

 Only short-listed candidates will be contacted.

Cargo Sales and Customer Service Executive

About the job

Job Purpose:

Reporting to the Cargo and Passenger Operations Manager, the ideal candidate will be required to promote Kenya Airways Cargo to ensure that cargo capacities and revenue is maximized; while meeting the set targets and ensuring customer satisfaction, loyalty and retention through providing high standard customer service and representation of KQ Cargo.

Key Accountabilities/ Responsibilities

• Achieve set revenue targets for the region through long term commitments (BSAs) and retaining and expanding the clientele portfolio.
• Create awareness of all Kenya Airways services and products in the area to expand airlines influence in the market & generate future sales.
• Monitor and control cargo sales budget to ensure achievement of the set targets.
• Identify and recommend GSAs to ensure the growth and expansion of airline network and revenue generation.
• Evaluate market trends to identify new opportunities and possible threats through market intelligence and competitor activities information.
• Ensure timely & accurate invoicing data to protect revenues.
• Develop, maintain & enforce cargo procedures.
• Provide inputs for competitive pricing in the AOS that will ensure high revenue generation and achievement of targets.
• Assess cargo sales performance to ensure optimal planning for future capacity.
• Work with Skyteam partner airlines to achieve cargo synergies and additional revenue generation.

Knowledge, Skills and Experience

• Bachelors’ degree in a relevant field.
• Minimum of 5 years’ experience in the aviation industry with 3 years in Supervisory level working within the sales environment.
• Knowledge of pricing & inventory management
• Strong interpersonal skills.
• Advance practical knowledge of Microsoft Office package with bias on Excel & working with databases.
• Analytical skills on sales performance.
• Excellent communication skills.

Desired Behavioral Competencies

• Decision making ability & independence
• Strategic thinking & influencing
• Business acumen & analytical thinking
• Leadership qualities
• Communication skills
• Result orientation & pro-activity
• Efficiency & effectiveness
• Reliability & responsibility
• High Integrity

If you meet the above requirements, please submit your application letter and a detailed curriculum vitae quoting the position in the subject of your email to [email protected] by Thursday 10th June 2021.

Only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer. 

Brand Executive

About the job

Job Purpose:

Reporting to the Manager Corporate Brand & Sustainability, the ideal candidate will be responsible for designing and maintaining the corporate brand image that communicates the desired values. He/she will also be required to work closely with the Brand Manager in preservation of the brand integrity across all company marketing initiatives, communications, and Kenya Airways product portfolio through brand audits and support implementation of the marketing strategy to drive brand awareness as well as the building, management, and growth of Kenya Airways sub brands.

Principle Accountabilities;

• Provide clear quality briefs to design and advertising agencies.
• Select and maintain a distinctive look and feel for the Kenya Airways brand that reflects the chosen values.
• Ensure implementation of the look and feel across all the Kenya Airways brand collateral that can be easily recalled and recognized by customers, suppliers and staff.
• Design and update the corporate look, feel and logo guidelines.
• Ensure that the collateral is properly applied, implemented and maintained in all internal and external communication material and points of contact.
• Create and maintain a tool for easy access and distribution of the Kenya Airways brand collateral.
• Ensure all campaigns are compliant with brand guidelines and standards.
• Develop and roll out marketing campaigns within portfolio across a variety of channels.
• Access marketing initiatives performance to gauge whether they have achieved the intended growth.
• Produce a manual that displays the corporate look and feel and its correct application.
• Identify key branding areas of focus (e.g., signage, aircraft) and ensure correct implementation of the chosen look and feel.
• Provide marketing support to the out stations in the form of tactical campaigns/collateral/calendars.
• Ensure top of mind awareness of the Kenya Airways brand through branding of travel agents/airport offices/ticketing offices and partner outlets.
• Carry out quality assurance of produced content which includes proof-reading and checking content for clarity to ensure compliance with brand guidelines.
• Marketing executions for new route launches.
• Prepare and control the budget.

Knowledge, Skills and experience;

• Bachelor’s degree in a business related field from a recognized institution.

·      Minimum 3 years marketing or product related experience.

• Excellent communication and presentation skills and engaging writing style, including ability to put complex concepts into user-friendly material.
• Creativity, communication, and problem solving skills and familiarity with computer graphics and design software for effective visualization and development of creatives for different media.
• Ability to handle pressure and difficult situations with resilience, calmly and effectively.

Behavioural Competences:

• Delivers and owns results
• Critical and proactive thinking.
• Drives innovation
• Fosters Communication
• Inspires trust and integrity
• Customer Centric

 How to apply:

If you fit the profile, then apply today! Please submit your application letter and a detailed Curriculum Vitae quoting the position in the subject of your email to [email protected] by Tuesday, 1st June 2021.

Senior Officer, Internal Communications & Media Relations

About the job

Job Purpose:

The Senior Officer, Internal Communications & Media Relations is an integral member of the Corporate Communications team and is responsible for the implementation of internal communications strategies and action plans that ensures Kenya Airway’s employees are kept informed, motivated, and aligned to achieving the organization’s business objectives, mission, and vision. The role is also responsible for overseeing communications to the media, including preparing and pitching articles, press kits, press releases, and other content initiatives. 

The role coordinates engagement with internal stakeholders in departments and subsidiaries and works closely with the Department’s leadership to package and compile key communication information internally for purposes of advancing Kenya Airways’ corporate objectives whilst safeguarding its interest and reputation. The role is also accountable for internal communication platforms to ensure efficient and effective reach of all staff across the Kenya Airway’s network.

Working closely with Departmental executives, the Senior Officer, Internal Communications & Media Relations will establish organizational messages and keep staff informed of developments as well as formulating the organization’s internal response to crisis PR situations.

Principle Accountabilities:

Strategy execution and reporting

• Effective implementation of internal communications strategies, programmes and action plans to keep employees informed and motivated to achieve the company’s mission, vision and business objectives in alignment with the overall Corporate Communications Strategy.
• Driving the internal communication agenda through executing planned actions and tactics, including results tracking and reporting.
• Ensuring organizational initiatives and projects are successfully communicated to employees.
• Prepare and submit PR reports
• As a member of the Crisis Management Team, contributing to the development of, and where required, execution and management of an internal communication plans in line with the Kenya Airways’ Crisis Management Policy.

Communications support

• Provide general counsel on internal communications to support development and implementation of actions that support delivery of Business objectives in line with the organization’s corporate strategy.
• In liaison with the corporate communications team, support the development of messaging to help the senior leadership team cascade corporate information and create a presence among staff.
• Advise the senior leadership team of developments throughout the organization, either face to face or through regular written communication.
• Submit periodic reports and briefings to departmental head and executive committee.

Media Relations

• Gather, package and disseminate timely information to press and staff including planning and overseeing of press events.
• Manage the flow of news about Kenya airways to the media, including preparing and pitching press releases, company literature and articles to the media in a timely manner
• Cultivate and enhance collaborative working relationships within the media community
• Develop relationships with national and regional press contacts to ensure the company reputation is promoted.
• Address inquiries from the media and other parties, including researching and writing briefing materials.
• Track media coverage and follow industry trends

Departmental Support

• Mainstream internal communication principles within departments through collaboration with teams to tailor make communications solutions for identified projects, including support to development of work plans, budgets, and implementation plans.
• Support and advise departmental communications focal points on maximizing communications and visibility opportunities in line with the organizations’ corporate objectives.
• Budgeting and cost containment and tracking of internal communications related costs centers.
• Planning, management, and execution of internal corporate communication events and providing communication support to departmental events.
• Edit and update promotional material and publications (brochures, videos, social media posts etc.).

Content Development & Dissemination

• Support editorial story planning and documentation with the communications team for internal dissemination, ensuring messages are consistent across all mediums, including external communications messages.
• Plan, edit and write content for a variety of internal mediums including providing direction on layout of content, development of storyboards or translation of ideas to the creative team and designers to develop high quality, impactful messaging and visual products to motivate internal staff.
• Support development of written communications (messages/scripts and presentations) from senior executives for presentation to internal publics.

Staff Relations Management

• Providing timely responses and feedback to staff, taking care to adjust communications content accordingly.
• Developing appropriate responses that convey Kenya Airways’ external position internally to ensure positive perceptions and reputation are maintained.
• Promote, facilitate and build better understanding of the progress made in turnaround projects to achieve greater motivation among staff.

Internal communications platforms

• Responsible for managing and executing innovative online strategies, products, (social media, digital, newsletter etc) and protocols to reach staff, while enhancing motivation and affinity.

Brand Management

• Support the management of the Kenya Airways brand by reinforcing use of the Brand and style guide and standards including logo application and branding within the organization.

Consultants and Procurement Management

• Managing vendors by providing communication services to ensure efficient delivery of quality services that meet Kenya Airways standards
• Development of proposals and related procurement requirements.

Administration

• Ensure the planning and delivery of clear and realistic work plans for the internal communications team under purview.
• Ensuring all members are competent to carry out their role, offering coaching and mentoring support to enhance their delivery and capabilities
• Management and delivery of special projects as may from time to time be assigned by the head of department.

Knowledge, Skills and experience:

• Bachelor’s degree in Journalism, Communications, Public Relations or Marketingfrom a recognized university.
• Minimum 4 years’ experience in a busy corporate communications or Public relations environment.
• Previous experience with executive, crisis and internal communications.
• Excellent writing, editing, proofreading skills as well as the journalistic ability to source stories from employees.
• Strong PowerPoint presentations & speechwriting skills.
• Executive presence – ability to interact with executives and maintain discretion with confidential information.
• Proven strategic thinking/planning skills from previous engagements with great attention to detail.
• Proficient in the use of PowerPoint, Outlook, Word and Web-Ex.
• Strong interpersonal and relationship building skills throughout the organization.
• Strong creative skills to devise communication strategies.
• Familiarity with digital skills (information technology, especially digital and video means of communication) is essential.
• Good understanding of communications in the aviation sector will be an added advantage.

How to apply:

If you fit the profile, then apply today! Please submit your application letter and a detailed Curriculum Vitae quoting the position in the subject of your email to [email protected] by Thursday, 10th June 2021.

Head of Corporate Communications

About the job

Job Purpose:

The Head of Corporate Communications supports the design, development and implementation of effective communication strategies whilst ensuring their alignment to the Kenya Airways corporate strategy, business plans and applicable aviation/regulatory standards at the national and regional level.  

The position manages engagement with key stakeholders, media, international aviation associations, including providing support in engagement with Government and regulatory bodies and is responsible for developing communications programmes, leveraging all available channels to communicate and illustrate the role of Kenya Airways. The role works closely with the organization’s leadership on wider influencing, including confirming the organization’s position as a regional leader in its business segment. 

A key focus of the role is the strong emphasis on strategies to increase visibility and influence and support operational goals. Effective relationship-building, strategic communications and partnerships are critical demands for the Head of Corporate Communications’ interface with diverse internal and external stakeholders.

Principle Accountabilities:

Strategy Development & reporting

• Design and implement strategic communication initiatives and niche communications to increase the visibility and understanding of KQ’s vision and purpose internally and externally.
• Driving the Communication Agenda by leading and overseeing the Communication Team’s internal and external communication activities, including results tracking and reporting.
• Developing and executing online strategies that enhance Kenya Airways’ visibility in social media and protect Kenya Airways’ reputation.
• As a member of the Crisis Management Team, contribute to the development and implementation of the Kenya Airways’ Crisis Management Policy and ensuring a corresponding Communications Plan.

Leadership Support & issues Management

• Manage the Chairman’s and CEO’s corporate communications requirements to improve the organization’s visibility among key stakeholders.
• Coordinating CEO and Board Member media engagements.
• Prepare periodic reports to the CEO and prepare briefings to the Executive committee and Board of Directors.
• Plan and oversee communications/PR related to regional partners/alliance, Legal, Finance, Human Resource, Government and industry issues and other corporate topics.
• Anticipate image and reputational risk issues and develop and implement appropriate communication actions.
• Support crisis communications planning and management for the Airline.

Content Development & Dissemination

• Develop, review and repurpose information and messages for Kenya Airway’s audiences using a variety of media, including the organization’s owned media (Website, Intranet, Extranet, and Social Media Platforms).
• Ensure adherence to the Kenya Airways brand by reinforcing the use of the Brand and style guidelines.

Internal Communications

• Work with relevant departments to develop internal communications programmes and processes required to support employee engagement initiatives.
• Support strong internal communications to build corporate identity, maintain strong staff engagement and build confidence among Kenya Airways employees.

Media Relations & Management

• Leverage proactive publicity tactics to achieve visibility in the news media, including favourably positioning Kenya Airways and promoting the company’s progress and success by showcasing leaders, the Go Forward Plan and culture.
• Ensure strong and resilient relationships with media partners across the network.

 Social media & Digital Platforms

• Develop content, ensure social media tactics are embedded and deployed in all communication plans.
• Create leadership awareness and knowledge on social media use.
• Participate & advise on innovation of Kenya Airways digital platforms.

Consultants & Procurement Management

• Manage external surveys that evaluate the attitudes, opinions and aspirations of stakeholders and partners.
• Managing vendors by providing communication services to ensure efficient delivery of quality services that meet Kenya Airways standards.
• Development of proposals and related procurement requirements.
• Ensure quality assurance of all corporate communications emanating from the company to ensure brand guidelines.

Talent Management

• Ensure the planning and delivery of clear and realistic work plans for the communications unit under purview.
• Ensuring all members of the team are competent to carry out their role, offering coaching and mentoring support to enhance their delivery and capabilities.
• Grow and mentor the communications team and supports their learning and development.

Knowledge, Skills and experience:

• Bachelor’s degree in Communications, Political Science, International Relations, Public Affairs, Marketing, Journalism or other related fields from a recognized university.
• Postgraduate Diploma in Journalism.
• Membership/Certification – Relevant marketing PR bodies.
• Significant management experience of increasing complexity and responsibility, mainly in a mass communication and/or public relations function within a matrix, collaborative environment with at least 8-10 years at a management level.
• Demonstrable experience in development and implementation of stakeholder strategy to build understanding of and engagement on our work, particularly with senior players from all backgrounds across the region.
• Superior team leadership, team working and co-operation skills with the ability to influence positively and engage direct and indirect reports and peers.
• Excellent communication, presentation & problem-solving skills with the ability to work confidently on high priority problems.

How to apply:

If you fit the profile, then apply today! Please submit your application letter and a detailed Curriculum Vitae quoting the position in the subject of your email to [email protected] by Thursday, 10th June 2021.