Fresh from college or university, Marie Stopes, Sameer Africa and University of Nairobi are looking to fill the following vacancies with people who are still fresh from job market.
See the jobs below for application
Back office Admin Assistant
This post reports to the Contact Centre Coordinator. The purpose of the post is to contribute to the execution of MSK contact centre’s customer feedback and effective client referral management strategy by documenting, escalating, conclusively resolving and reporting on client feedback while also directing business through follow-ups on client referrals generated by the contact centre.
The strategic purpose of the Department is: Exploitation of marketing opportunities and demand generation to benefit the fulfilment of MSK’s mission
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International. Together we deliver safe abortion, quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women.
We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE
The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven customer focused results orientated Pioneering Sustainable people centered
Admin Assistant Job Responsibilities
- Managing the MSK customer feedback management dashboard and ensuring every single customer complaint, compliment and query is documented for follow-up. Weekly/Monthly report on total number of entries captured on the complaints dashboard
- Escalating customer queries /complaints and compliments through the standard MSK contact centre’s escalation process and following up until closure of client issues.
- Detailed client Number of customer feedback entries escalated to internal departments and closed per week
- Follow-up on all customer referrals generated by the MSK’s contact centre to Clinics, Social franchise,
- Outreach teams and social marketing.
- Number of effective client referrals generated per week.
Management of MSK’s client feedback.
- Managing the MSK customer feedback management dashboard and ensuring every single customer complaint, compliment and query is documented for follow-up.
- Number of client queries escalated and resolved per moth
- Making periodic outbound-update calls to all clients who raise queries at the MSK’s contact centre to update on the status.
- Making follow-up calls on client referrals to confirm clinic visits after appointment bookings.
- Number of follow-up & feedback calls
- Number of client emails on SRH matters done per month
Customer booking codes update and reconciliations:
- Sending client booking codes via Text/Email/WhatsApp to new clients referred by the contact centre to other channels and reconciling referrals/ actual visit records periodically.
- Escalating client issues via email /phone call to relevant internal departments and following up until resolution while adhering to the contact centre standard operating protocol.
- Booking codes shared with 100% of clients referred and periodic reconciliations conducted
- Number of client queries satisfactorily resolved per month
Effective referrals management
- Capturing and continuously updating client information on the contact centre data base to indicate status.
- Quality of client data captured on client database
- Conducting general follow ups to clients who show interest in our services to ensure to ensure eventual uptake of services.
- 100% follow on clients leads.
- Documenting details of clients who eventually visit the centres while indicating the service taken and amount spent.
- Number of effective referrals closed per month / week.
- Preparing weekly and monthly reports on number of effective client referrals, Client feedback and income generated by the contact centre.
- Weekly and monthly reports on feedback, income and effective referrals
Qualifications for the Admin Assistant Job
- Degree in either Marketing, Communication or other related course from a recognised university.
- Courses in customer care, communication and client management and Contact Centre background will be an added advantage.
- An understanding of MSKs Contact centre operations.
- Knowledge of customer service principles and practices
- Fluent communication in both English and Kiswahili with a clear neutral accent
- At least one year working experience in an SRH organisation.
- Customer service experience.
- Knowledge of administration and clerical processes.
- Good knowledge of MSK services and services delivery channels
- Ability to work long hours and in a shift system
- Prior experience in a contact centre environment (an added advantage).
- Female candidates are encouraged to apply
Skills:
- Verbal and written communication skills
- Effective listening Skills
- Attention to detail
- Initiative
- Non-judgemental
- Adaptability
- Excellent computer skills
- Team work
- Stress tolerance
- Resilience
- Positive attitude
- Respect for others
How to Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees including their email addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be submitted to: [email protected] on or before 1st April, 2017
Only shortlisted candidates will be contacted
NB: Please clearly indicate in the subject line as “Contact Centre Back Office Administrative Assistant”
Sameer Africa Limited
A leading manufacturer and provider of tyres and tyre solutions with offices across Kenya and the COMESA region, has exciting opportunities for highly skilled and resourceful candidates to fill the above position.
1. Sameer Africa Service Attendant Job
The purpose is to ensure customer satisfaction by providing advice and service in tyre solutions at the Yana Tyre Centres (YTCs).
Requirements for applications are O/A Levels or equivalent and a diploma in Automobile engineering.
Apply for Sameer Africa Service Attendant Job
2. Sameer Africa Sales Administrator Job
The role is responsible for invoicing and processing sales orders at the Yana Tyre Centre/Branch.
The applicant needs to have a minimum of KCSE Grade of C and above or Equivalent of O, level and a diploma in a business related field (Accounting or CPA 2 & above will be an added advantage).
Apply for Sameer Africa Sales Administrator Job
3. Sameer Africa Stocks & Sales Administrator Job
The applicant must have a minimum of KCSE Grade of C and above or Equivalent of O, level
A diploma in a business related field (Accounting or CPA 2 & above will be an added advantage).
Apply for Sameer Africa Stocks & Sales Administrator Job
4. Sameer Africa Sales Rep Job
The ideal candidate will have a Bachelor’s Degree in a Business related field from a recognized institution.
At least 5 years comparable experience in the FMCG industry, experience in tyre sales will be an added advantage.
Apply for Sameer Africa Sales Rep Job
5. Sameer Africa Sales Manager Job
Qualifications include a Bachelor’s Degree in a Business related field from a recognized institution.
A Diploma in Sales and Marketing will be an added advantage.
Apply for Sameer Africa Sales Manager Job
UoN
Responsibilities for the Procurement Assistant Job
Reporting to the Procurement Officer, the incumbent shall be tasked with the following responsibilities:
- Procurement of items for specific assigned UNES business units, UNES HQs and Specialised-Based Production Units
- Ensuring that procurement is done in a timely manner while ensuring value for money is attained for the specific assigned areas within GOK procurement guidelines
- Participating in the preparation, floating, opening and evaluation of quotations
- Preparing monthly reports for submission to the Procurement Officer on purchases
- Expediting orders
- Preparation of and custodian of Purchase Orders
Qualifications for the Procurement Assistant Job
- At least a diploma in Purchasing and Supplies from a recognized institution preferably from the Chartered Institute of Purchasing and Supplies.
- At least three years in procurement department
- Ability to work under pressure without supervision and knowledge of Public procurement rules and Regulations
How To Apply
Applicants interested in the above position should submit the following:
- Cover letter detailing why you want to be considered for the position, as well as current and expected gross salary.
Detailed CV including at minimum:
- Biographical data including: Full names, current mailing address, current telephone contacts, email address
- Employment history to date. Ensure that specific start and end dates are included.
- Educational history to date, clearly detailing the program, certificate obtained, and completion date.
- Names of 3 referees.
- Copies of ALL academic and professional certificates and testimonials.
- Completed Personal Data Form (Download HERE).
- Indicate the Job Reference Number of the Envelope.
- Submit copies of all the documents required strictly via email; cover letter, testimonials, detailed current CV highlighting qualifications and experience, Academic and professional certificates.
All applications shall reach the undersigned on or before March 31, 2017
Chief Manager, Finance & Administration
UNES LIMITED
P.O.BOX 68241-00200
NAIROBI
N/B: Only shortlisted applicants shall be contacted. UNES does not require any payment in order to process your applications.
UNES IS AN EQUAL OPPORTUNITY EMPLOYER. PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY
