Java House, commonly referred to as ‘Nairobi Java’, opened its first store in 1999 at Adam’s Arcade in Nairobi. With the aim of introducing gourmet coffee drinking culture in Kenya, the first outlet was a coffee shop and later the brand evolved to an American diner style restaurant to its present-day status as a 3 -day part coffee-led, casual dining concept.
Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.
“Welcome to Java. A home away from home”
Job description
Job brief
We are looking for a professional and friendly Wait Staff to join our team! Your main goal in this position should be to ensure the highest level of clients’ satisfaction and provide an outstanding customer experience.
Key Duties & Responsibilities
- Meet, greet and sit guests in a timely manner
- Introduce our menus and describe different dishes and drinks
- Make recommendations on specialties
- Taking food and beverage orders from customers and ensure prompt service delivery
- Cleaning, clearing and organizing table condiments
- Presenting bills and give back correct change to the guest within the shortest time possible
- Attend to the tables and guarantee compliance to cleanliness standards
- Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards
Requirements and skills
- Proven work experience as a Server or Wait Staff Member
- Ability to build relationships with colleagues and customers and ensure mutual satisfaction
- Customer-oriented and planning skills
- Working knowledge of cash register and any ordering information system
- Outstanding people skills
- Patient and friendly with demonstrated experience in problem solving
- Good physical condition
- High school diploma
