Want to work with Nairobi Garage, the largest and coolest workspace in Africa?
We currently have open vacancies for the General Manager, Community Manager, Front Office, Content Writer and Social Media Manager (Temporary).
As part of our team, you will have the opportunity to greatly increase your level of experience, as well as to network and work with all sorts of fascinating companies that are working from our space.
Below are the job description and what it takes for you to join the team
About Nairobi Garage
Nairobi Garage is Africa’s largest and coolest workspace for new and growing businesses. We are a response to the need for non-traditional, lean and flexible office space solutions. We know how much businesses and individuals thrive in a community setting.
With central locations on Ngong Road, Karen and the Westlands area, our locations are open 24/7 and provide an innovative and vibrant space for our diverse groups of SMEs, startups, entrepreneurs, and independent professionals.
Nairobi Garage provides well-designed coworking and enclosed offices, event space and on-demand meeting room facilities equipped with projectors, TVs, whiteboards, and video conferencing. All our spaces are powered by fast and reliable internet.
Our ecosystem offers its members an invaluable community and a pool of Nairobi’s most high-growth and high-impact ventures. Members get access to business opportunities, networking events, workshops, marketing support as well as access to affordable legal, accounting, and coaching business services that support their growth and ease of business.
Front Office
Start Date: Immediate / 1 month
Remuneration: Based on experience
Email application: [email protected]
Deadline: Rolling Applications
Position: Permanent
The Front Office role was one of the most important roles in Nairobi Garage from a customer service perspective. You are the face and the first point of contact for all our customers, and visitors. All communication to and from members to the company will come through you and you will need to know how to act on each piece of information.
This role requires you to think on your feet, be happy working with people and able to create a welcoming first impression for our members and guests. Behind the scenes you will be responsible for making sure our systems run smoothly for our members.
Below is a breakdown of the focus areas of this role:
Customer service
- Troubleshooting members and customer feedback and issues
- Communicating with members on office operations events and announcements
- Assisting in managing the club coworking community
- Assisting the community manager in onboarding new members
Front Office Support
- Visitor reception and tours of the space
- General assistance with office running as and when required.
- Preparing meeting rooms and training spaces
- Planning with the events team during external events bookings
Admin
- Overseeing the printing accounts and billing
- Overseeing the parking accounts and billing
- Assisting Accounts team with monthly member billing
- Assisting with taking payments from customers and receipting
Reporting to: General Manager
Preferred Qualifications and Experience
- 2 years working in a customer service or hospitality role
- A university degree
- Ability to communicate professionally both verbally and in writing.
Community Manager
Start Date: Immediate / 1 month
Remuneration: Negotiable
Email application: [email protected]
Deadline: Rolling Applications
Position: Permanent
The main focus of this role is to be responsible for customer service and bringing value to our members. As a community manager you can achieve this through delivering value and benefits to our members. By having a regular interaction with members resolving their issues and offering solutions that will retain customers as their business grows
You will be expected to add value to the membership through referrals, connections networking and events. Also be creating a warm and professional member experience while building a strong and vibrant community to encourage referrals
Below is a breakdown of the focus areas:
Member Experience and Community
- Building member to member relations
- Interact with members to understand how you can create meaningful connections for them
- Maintaining and developing your space vibe
- Ensure member base is well-informed on space activities and member benefits.
- Growing of engagement and active members via our online platforms
- Promoting members to engage with community events.
- Assist marketing to facilitate info for our online magazine and newsletter content from members
Member Management
- Conducting the onboarding process with new members seeing through completion
- Communicating rules and regulations so that members are fully aware of the restrictions in the space to set expectations.
- Managing the inventory checklist for enclosed onboarding and exiting process
Customer Service
- Actively responding to feedback and delegating or escalating to correct person
- Conducting Check-ins actioning feedback knowing when to escalate issues and to push for upgrades in packages
- Managing any service space and maintenance issues affecting members seeing through completion
Selling and upselling
- Run tours and assists with sales process for coworking desks
- Managing renewals and upselling t keep in line with retention targets
Preferred Experience and qualifications
- Bachelor’s degree
- Knowledge and interest in the innovation and entrepreneurship space in Kenya/Africa
- Experience running and hosting events is a plus
General Manager
Start Date: March / April 2021
Remuneration: Negotiable
Email application: [email protected]
Deadline: Rolling Applications
Position: Permanent
The GM oversees the day to day running of the space and life at Nairobi Garage for our members. It is packed and you will need to make decisions constantly and set the pace for your team.
This role requires you to work with many people throughout the day. You will need to move between enforcing processes to listening keenly to people’’s needs. Solving problems on the fly and delving into the system development and strategy. No day will be the same as the previous one. You should be comfortable with numbers using technology and managing people.
Job Description
Main focus Areas
- Team performance and growth
- Customer retention and community management
- Budget Management
- Operational efficiency and service delivery
Space Management
- Ensure the space is maintained and repaired consistently and to a high standard at all times
- Ensure core utilities and services are delivered at all times
Team Performance
- Enforce policies for all staff under your management
- Keeping staff on track worth their goals and deliverables demanding high-levels of performance
- Offering support and leadership in their decision making and development
Customer Satisfaction
- Take responsibility for ensuring excellent levels of customer satisfactions and quick resolution of issues arising
- Lead your team on customer service and how to deliver excellent service
- Ensure value and quality is delivered to our customer service delivered to all members
- Ability to engage in community activities and ecosystem
Supplier Management and Spending
- Manage the monthly budget and spending to reduce wastage
Sales
- Assist in closing sales leads for membership and grow the garage membership base
Preferred Experience and Qualifications
- Bachelor’s Degree
- Experience Managing People
- Understanding of Accounting and Contracts
- Knowledge and interest in the innovation and entrepreneurship space in Kenya/ Africa
Content Writer & Social Media Manager
Start date: Immediate
Remuneration: Based on Experience
Email CV & Portfolio to: [email protected]
Deadline: 12th February 2021
Position: Short Term (4 Months)
In this role, you will be responsible for creating original written content that you will be posted on our Website and social media pages. You will be responsible for ensuring high levels of web traffic and customer engagement.
As a content writer and social media manager, you will be required to have excellent communication skills and be able to express our company’s views creatively. You will be required to be well versed with best practices and trends in digital content creation while managing Nairobi Garage brand image in a cohesive way to achieve our overall goals.
Below is a breakdown of the focus areas of this role:
CONTENT CREATION & WRITING
- Create, Follow & Review a Content Calendar that will guide content management effectively • Research, Interview, and Develop stories from our members community, and external Business/Startup Ecosystem,
- Write content articles to cover stories from Nairobi Garage to showcase our brand, thought-leadership, and deep insight of the Ecosystem,
- Create strong SEO articles to drive traffic to our site, and gain viable sales leads • Assist in creating, and sending out our Newsletters, and
- Assisting with creating Sales & Ad based copy (as and when).
SOCIAL MEDIA MANAGEMENT
- Creating, Following & Reviewing a Social Media Calendar that will guide content management effectively,
- Using best practice optimal tools such as Hootsuite for scheduling & planning content, • Sharing of blog articles, posts, videos and stories on social media of events and activities, to drive engagement and brand awareness,
- Growing engagement across our social media platforms,
- Ensuring Digital Marketing best-practices are followed across platforms,
- Ensure all social media pages are up-to-date with accurate information, and
- Respond to questions & engagements in the appropriate way, using the organizational tone of voice, imagery & in-line with the sales process for the company.
EVENT COVERAGE
- Liaise with the Events team to get information on Upcoming Events,
- Create and share events-related content, in-line with the Event profiles and goals of the communication plan,
- Manage Twitter platform during events, to increase reach and engagement,
- Take picture during events and space activities, for Instagram and Twitter and/or liaise with the in house professional photographer to take pictures, and
- Write reviews of the Events to add to the content calendar on our Website.
Looking forward to your application and all the best!
