BBOX is a London based Solar manufacturing company looking to electrify differently countries across the globe. With a branch in Kenya, they are in need of a customer care caller.
Contents
Currently operating in 14 different countries we have already electrified 200,000 people. We are aiming to make that number 20 million by the year 2020. Unlike other off-grid solar providers, the company controls the whole process from design to manufacture to distribution and financing.
Customer Service Call Centre Agent Job Responsibilities
- Contact BBOXX customers by phone, and encourage adherence to payment plan
- Handle incoming calls and provide solutions/advice to customers
- Monitor and respond to incoming SMS
- Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
- Maintain and update customer data in Enterprise Resource Planning(ERP)
- Identify and escalate priority issues
- Complete call log
- Follow BBOXX sales and after sales processes
Description of tasks
- Accurate data entry and navigation of ERP
- Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
- Receive incoming calls from customers with technical issues
- Respond by phone to requests for help or information made through our SMS system
- Escalate customer issues that are not easily solved by telephone
- Make calls in accordance to all relevant sales and after sales processes
Qualifications for the Customer Service Call Centre Agent Job
- Degree in any communication or business related field
- May have previous call Centre / sales experience.
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to detail
- Organization and time management
- Customer Service orientation
- Resilience when faced with stress; Positive attitude and energy
- Persuasiveness and problem solving skills
Application
Please send your application letter and CV only quoting the job title on the email j.kenya@bboxx.co.uk (CUSTOMER SERVICE CALL CENTRE AGENT) by Wednesday November 2, 2016.
