By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Youth Village KenyaYouth Village KenyaYouth Village Kenya
  • Home
  • Education
  • Employment
  • Entertainment
    • Celebrity News
    • Celebrity Interviews
    • Sports
    • Fashion
    • Politics
    • Tech
  • Opportunities
  • Health
  • Contact Us
Search
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
Reading: StarTimes Kenya Is Recruiting Youths At Their Call Desk
Share
Sign In
Notification Show More
Font ResizerAa
Youth Village KenyaYouth Village Kenya
Font ResizerAa
Search
Have an existing account? Sign In
Follow US
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
Youth Village Kenya > Blog > Opportunities > Internship > StarTimes Kenya Is Recruiting Youths At Their Call Desk
InternshipJobsOpportunities

StarTimes Kenya Is Recruiting Youths At Their Call Desk

Editor
Last updated: 2017/03/27 at 6:35 AM
Editor
Share
3 Min Read
SHARE

StarTimes Media (K) Co. Ltd seeks to appoint a suitably qualified persons to assume the role of Call Center Manager

Contents
Responsibilities for the Call Centre Manager JobSkills and Competencies RequiredQualifications for the Call Centre Manager JobHow To Apply

Image result for STARTIMES KENYA JOBS

Responsibilities for the Call Centre Manager Job

  • The Call Center Manager (also known as Contact Center) is responsible for:
  • The daily running and management of the call center through the effective use of resources.
  • Meeting, and possibly setting, customer service targets as well as planning areas of improvement or development.
  • Ensuring that calls and emails are answered by staff within agreed time scales and in an appropriate manner.
  • Mentoring, coaching, evaluating coordinating, and motivating call center staff.
  • Assisting in Staff Recruitment.
  • The day to day running of the Call Center.
  • To oversee the optimal performance of the Call Center.
  • Maintain constant communication of floor needs, wants, concerns and plans.
  • Forecasts Manpower planning based on inbound/outbound call volume
  • Create and implement strategies to decrease errors in quality control and train for future effectiveness.
  • Work with all individual on daily basis to optimize campaign targets by adjusting and ensuring proper utilization of manpower and technology.
  • Track against projected forecast.
  • Monitor employee attendance and shift changes.
  • Coordinate all floor supervisors

Skills and Competencies Required

  • Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
  • Leads Positively: Leads by example to cultivate a climate of motivation, positive energy and meaning in work.
  • Assesses, selects, recognizes, develops, and empowers diverse talent.
  • Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.

Qualifications for the Call Centre Manager Job

  • Bachelor’s degree in a relevant field from an accredited University/College required.
  • At least 3 years’ managerial experience in a busy call/contact center environment.
  • Worked at Supervisory or Managerial level in a Call Center environment for at least 2 years
  • Ability to provide effective leadership to a large team
  • Ability to train and mentor individuals and/or a group
  • Ability to interact at a high level with clients and internal leadership
  • Ability to manage and provide feedback to all types of individuals
  • Ability to adapt to an ever-changing environment
  • Ability to create training documents
  • An attractive and competitive salary structure on offer.

 

How To Apply

 

Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to [email protected]. Kindly include names of three referees and a daytime telephone contact. Interviews will be done on a rolling basis until the position is filled. Only shortlisted candidates will be contacted.

You Might Also Like

Doctors and Government Officials Meet to Resolve Strike Impasse

Susan Nakhumicha Warns of Possible Dismissals for Striking KMPDU Medical Workers

Kenya Airways Announces Several Career Opportunities

KBC announces industrial attachment opportunites- April intake

Eric Omondi starts program aimed at assisting the jobless in Kenya

TAGGED: 2017 jobs, INTERNS, Jobs, STARTIMES

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.
[mc4wp_form]
By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
Editor March 27, 2017 March 27, 2017
Share This Article
Facebook Twitter Copy Link Print
Share
Previous Article Apply For Youth Business Leader Opportunity At Educate Enterprise!
Next Article Only 8 Months Left For First World’s Head Transplant
- Advertisement -

Latest News

Showmax Set to Debut New Reality Show Featuring Famous Kenyan Mothers
Entertainment May 9, 2025
Raila Odinga Reveals Slain MP Ong’ondo Were Confided in Him About Being Followed Before His Murder
News May 9, 2025
Former First Lady Margaret Kenyatta Steals the Show at County First Ladies’ Leadership Showcase
Life Style May 9, 2025
Burundian Socialite Dabijou Vows to Have Jamal Rohosafi’s Baby Amid Criticism from Kenyans
Life Style May 9, 2025
Grace Ramtu Flies Kenya’s Flag High at Miss World Festival While Championing a Cause Close to Her Heart
Life Style May 9, 2025
Michael Njenga Shares Emotional Journey of Recovery After US Hospitalisation
Breaking News May 8, 2025
Pritty Vishy Flaunts Impressive Weight Loss After Ozempic and Gym Commitment
Entertainment May 8, 2025
Bahati Shaves Off 10-Year-Long Dreads After Arsenal’s Defeat to PSG in the Champions League
Entertainment May 8, 2025
- Advertisement -
Follow US
© 2023 Youth Village Kenya By Nine80 Digital Media
Welcome Back!

Sign in to your account

Lost your password?