Reporting to the Manager, IT Service Delivery, the ideal candidate will be required to provide first level support at the IT Service Desk to IT customers ensuring timely resolution of incidents and fulfilment of their service requests. He/she will also be required to provide workarounds or mitigations whilst escalating unresolved issues to the next level of support and proactively providing feedback to IT customers on the status of their issue or service request.
IT Support Technician
Principle Accountabilities:
- Receive, classify, prioritize, and log incidents and requests as per IT Service Management Processes.
- Provide first level support by resolving incidents, servicing requests, and providing workarounds/mitigations in a timely manner.
- Escalate incidents/service requests that they cannot resolve within agreed service levels to second level IT support teams and vendors.
- Effectively communicate major incidents resolution progress to IT management and affected business functions.
- Proactively monitor network links and applications uptime, report outages and follow up resolution thereof.
- Identify and report immediately to IT Management any potential IT risks in the user environment.
Knowledge, Skills and experience:
- Bachelor’s degree in IT or any other related field from a recognized university.
- ITIL foundation certification, MCP, A+ or equivalent or any other Vendor based technical training/certification e.g., oracle, HP/Dell.
- Minimum 1 years’ experience in offering technical IT support in a busy environment.
- Excellent communication, analytical and interpersonal skills.
- Ability to work with minimal supervision over long hours when addressing system issues.
- Sound ability to prioritize, time-manage and fast in decision-making.
- Ability to handle pressure and difficult situations with resilience, calmly and effectively.
Behavioural Competences:
- Customer focused.
- Teamwork/Team player
- Result Oriented.
- Problem Solving Skills.
How to apply:
If you fit the profile, then apply today! Please submit/attach a copy of your detailed Curriculum Vitae.
Due to the volume of applications that we receive, only short-listed candidates will be contacted.
Kenya Airways is an equal opportunity employer.
Assistant Accountant – Expenditure
Reporting to the Supervisor Expenditure, the ideal candidate will be required to receive and process supplier invoices timely, correctly coding the invoices, verifying them against contracts and purchase orders and queuing them for approval in compliance with approval matrix.
Principle Accountabilities;
- Coordinate receipt of invoices from vendors and ensure they are posted to the correct account code and cost Centre and accounted for in the correct financial period.
- Verify all invoices received against valid contracts and/or purchase order/goods received note.
- Subject taxable invoices to tax rates applicable in the various countries to ensure compliance and minimize exposure.
- Queue invoices for approval by respective cost Centre owners as per the company’s invoice approval matrix.
- Monitor and follow up approval of invoices and ensure they are no delays which may impact the operations.
- Respond timely to queries from vendors and internal stakeholders.
- Prepare accurate accruals for costs incurred but not billed to ensure completeness of financial reporting.
- Prepare and avail internal and externally audit requirements in a timely manner.
- Maintain proper filing of supplier invoices for future reference, recharges to third parties, audit and as evidence in case of any legal claims.
Knowledge, Skills and experience;
- Bachelor’s degree in Accounting/Finance or any other business-related field from a recognized institution.
- Must possess accounting qualification i.e. CPA Section III or equivalent.
- Minimum of 1 year practical experience in Finance in a busy Organization.
- Exposure to use of accounting systems.
- Proficiency in MS Excel/Spreadsheet.
- Excellent communications, analytical and interpersonal skills.
- Ability to handle pressure and difficult situations with resilience, calmly and effectively.
- Must be a person of unquestionable integrity.
Behavioural Competences:
- Customer focus.
- Teamwork/team player.
- Results oriented.
- Problem Solving Skills.
- Good organizational skills.
How to apply:
If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae.
Due to the volume of applications that we receive, only short-listed candidates will be contacted.
Kenya Airways is an equal opportunity employer.
Commercial Manager
Reporting to the General Manager, the ideal candidate will be tasked with responsibility of selling Kenya Airways products and network to achieve the set sales target within the country and ensure customer centric approach driving long-term customer loyalty and recognition.
Principle accountabilities include:
- Drive the sales and commercial action plan for the country/territory to deliver the budgeted objectives.
- Monitor and recommend pricing levels in the country to maximize yield and revenues.
- Identify new sales opportunities and take steps to implement them for new revenue streams.
- Develop and service trade partners to maximize loyalty and revenue generation.
- Ensure that the team adapts quickly to market changes and opportunities.
- Be the principal administrator for Kenya Airways in the country/territory representing Kenya Airways on all fronts while safeguarding KQ’s interests.
- Coordinate efforts with Ground Services team and Cargo team to deliver optimal route level financial results.
- Drive customer focused philosophies throughout the organization to maximize customer loyalty.
- Accountable for Customer satisfaction and experience (all segments).
- Champion innovation and change to meet customer needs and drive commercial objectives.
- Ensure effective relations with stakeholders: staff representatives, local authorities, and embassies to promote/maintain the reputable image of the company in the country.
- Own and drive performance management by establishing clear KPIs coupled with regular performance reviews.
- Steer staff development and optimal training to reach maximum levels of quality and productivity.
Knowledge, Skills, and experience
- Bachelor’s Degree in a relevant field from a recognized Institution.
- Minimum of 5 years airline experience in sales and marketing of which 2 must be at a senior sales level.
- Ability to lead and motivate a team.
- Strong analytical skills.
- Good negotiator and ability to influence.
- Proficiency in a foreign language will be an added advantage.
- Cost conscious.
- An entrepreneurial mindset
Desired Behavioural Competencies
- High level of integrity
- Good communicator and articulate
- Possession of excellent problem solving, negotiating, influencing and communications skills.
- Proactive/self-starter
- Good KQ product knowledge
Key Performance Indicators
- Achieve market share, passenger, and revenue targets as set (yields, revenues & pax numbers)
- Visible revenue/passenger number growth
- Grow volume and quality of customer databases.
- NPS target score to be achieved and surpassed.
- High efficiency standards through quality of customer relationship
How to apply:
If you fit the profile, then apply today! Please submit a copy of your detailed Curriculum Vitae.
Due to the volume of applications that we receive, only short-listed candidates will be contacted.
Kenya Airways is an equal opportunity employer.
