Internship

Internship Opportunity Open At Kenya Airways

To be eligible for the Kenya Airways Internship Program, you must be:

  • A citizen of Kenya
  • A student pursuing an undergraduate degree in Finance or Business-related field, who will continue his/her graduate studies or graduate right after the period of the internship.
  • Have a minimum grade of B (plain) in KCSE or equivalent O’level certification.
  • Candidates afforded internship in the past by Kenya Airways are not eligible to apply.

Conditions of Internship

  • Kenya Airways does not provide medical insurance cover for Interns.
  • Those selected for internship will be required to submit proof of medical insurance while at Kenya Airways.
  • Since the hiring for the Internship Program is done locally, Kenya Airways does not pay transportation costs whatsoever.
  • Because Internship Program is addressed to students who are pursuing their degree programs or diploma programs, participation in the program will not extend beyond three (3) months.

Documentation that will be required should you be selected for internship are:

  • Letter from learning institution requesting for internship and confirming that this is part of the course requirement
  • Original and copy of KCSE/GCSE Certificate
  • Certificate of Good Conduct
  • Insurance cover
  • An updated CV
  • Copy of National ID

How to Apply

Interested candidates who meet the above requirements are requested to submit their applications by attaching the curriculum vitae and letter from institution to Recruitment@kenya-airways.com.

Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer. 

Head of Talent and Capability

Reporting to the Chief People Officer (CPO), this position is responsible for the development of end to end talent acquisition strategy with a particular focus on future talent, employer brand and the building of a talent framework that supports succession planning. The ideal candidate will pull together multiple strands of the people strategy, and drive forward the talent development agenda to shape and embed a high performance culture.

Specifically, the successful jobholder will be required to:

  • Responsible for manpower and staff resourcing plans and processes.
  • Manage the recruitment and selection processes in liaison with the People and Culture Partners to attract, select and appoint suitable candidates to either long term or short term jobs in the organization.
  • Collaborate with business leaders across the company to understand business goals and to build development strategies that ensure a strong future talent pipeline as well as manage internal and external Talent pools as part of the wider Company talent management agenda.
  • Develop agile resourcing models for all areas of the company and drive the transformational change required in resourcing and the talent management agenda.
  • Co-develop with the Learning and Development team, Leadership and Management Development roadmaps for the Company.
  • Define critical roles for key talent benches and support succession management initiatives in the Company and deliberately build strong talent benches and leadership depth for such roles.
  • Talent, Culture and Engagement Initiatives: Partner closely with all other HR functional areas and People and Culture partners in the design and development of key initiatives such as change management, on-boarding, coaching and mentoring, performance and career development, as required. 
  • Develop and implement the design, development and implementation of a comprehensive on-boarding program that aligns with the Company’s workforce strategy and goals as part of Talent retention initiatives. This includes all candidate experience surveys and remediation actions.
  • Responsible for internal and external employer branding of the Company as a preferred “Employer of Choice” through a compelling value proposition messaging, internally and externally and develop an effective talent pipeline of key internal and external talent.
  • Deploying innovative, efficient and effective sourcing strategies, building lasting relationships with potential candidate pools, whilst providing exceptional candidate experience.
  • Responsible for working with business and team leaders on updating role requirements and defining and co-crafting new job roles in the company.
  • Responsibility for optimization of all the Company Outstations for optimal resourcing and talent deployment across the company.
  • Overall responsibility for talent analytics for business and HR insights for decision making
  • Manages all independent consultant and consulting agreements and any talent 3rd party providers for HR services e.g. recruitment, assessment and background checks.
  • With People and Change Partners work to define key productivity measures in all the areas in the company.
  • Lead and collaborate to ensure the integration of Performance Management with all the HR Talent Management functions.

Knowledge, Skills and Experience

  • Bachelor’s degree in Business Administration, Human Resources or Organizational Development.
  • A Professional HR qualification or equivalent – Certificate, Diploma or Postgraduate Diploma
  • A minimum of five (6) years of Human Resources and Organizational Development or related experience. Experience in workforce planning and agile talent management across the enterprise in talent deployment, career pathing and talent management journeys.
  • Experience in designing organization structures.
  • Good experience in designing talent interventions and crafting organizational solutions to talent issues and challenges.
  • Extensive stakeholder management and engagement capability.
  • Execution Excellence -Focus on achieving results. Change adaptability and comfortable with working with ambiguity.
  • Considerable knowledge and understanding of employment laws.
  • Appreciation for and professional handling of confidential and sensitive information. Excellent discretion.
  • Proficiency with Microsoft Office is required. Skills with recruitment systems, automated applicant tracking systems and recruiter platforms and tools e.g., LinkedIn Recruiter required.
  • Good understanding of Talent analytics.
  • Job Evaluation hands-on knowledge.
  • Sound understanding of HR Policies and Procedures.

Desired Behavioural competencies 

  • Excellent Interpersonal Skills
  • Trustworthy
  • Integrity

Interested candidates who meet the above qualifications are requested to submit their application by attaching a current and detailed curriculum vitae on LinkedIn or quoting the position title on the subject of your email to Recruitment@kenya-airways.com.

Only shortlisted candidates will be contacted.

Data Measurement Specialist

Reporting to the E-Sales Manager, the ideal candidate will be responsible for providing digital retail management information using web trends tools as well as analyzing and reporting online data, such as search terms, conversation paths, webtrends and clickstreams, then making recommendations. He/she will also be responsible for offering a solid understanding of digital user behaviour based on their analysis and recommends new strategies based on information gained.

Principle Accountabilities:

Business tracking

  • Lead all web analytics tracking initiatives; mainly using Google Analytics: Generate tracking code (standard/custom), troubleshoot existing implementation, and use Google Tag Manager to implement products and services.
  • Guide business through complex technical implementation such as: code, pixels, analytics setup and other technical components to ensure all sales campaigns are set up in accordance with campaign goals. Manage all online tracking codes performance in an efficient way.

Reporting

  • Analyze visitor level data to understand user behaviour across devices (mobile, tablet, and desktop) and marketing channels (Earned, Paid Search, Display, Direct, Social, and Referrals).
  • Report on the state of the various E-commerce channels and channels that drive demand, including catalog and direct mail (i.e. trends and performance compared to previous year and plan).
  • Analyze variance in KPI’s versus plan and conduct cost-benefit analysis of new initiatives being evaluated for potential implementation. Monitor and report on results for E-commerce.
  • Lead analysis of the cross-channel sales experience and partner cross-functionally to identify new opportunities for improved customer experience and increased efficiencies.
  • Proactively research and conduct ad-hoc analysis utilizing multiple data sources and tools.
  • Publish monthly presentations of KPIs, business trends.
  • Deliver reports, both written and in presentation form of key findings and interface with multiple levels of stakeholders.
  • Subject matter experts in all reporting tools.

Webtrends

  • Make sense of the web data and drive insights to impact the bottom line.
  • Inquisitive and analytical and use data to come up with the story the data is telling and implement appropriate action.
  • Understand and analyze various data pieces such as competitive, qualitative, web analytics, social media, financial etc and drive business changes.
  • Drive focused decisions within specific areas that are a key contributor to decisions beyond a specific scope of role.
  • Audit and/or troubleshoot existing analytics implementations to ensure data quality and integrity.
  • Understand different attribution models and how to analyze the same.

General/Other

  • Find new insights and trends that will help us improve demand generation, customer acquisition and growth.
  • Work alongside development and platform team to advise on all aspects of data related to site performance and results.
  • Build your own models that explain what will happen if a certain KPI or other data point (e.g., acquisition, mix, or conversion) changes.
  • Build your own models that explain what will happen if a new solution, program or strategy is adopted, including analysis of cost-benefit, and ROI.
  • Any other duty as requested by the business.

Knowledge, Skills and experience:

  • Bachelor’s degree in business-related field or its equivalent from a recognized institution.
  • Minimum of 5 years’ experience in e-commerce related field.
  • Expert level in Google Tag Manager.
  • Experience in use of BI tools, Google analytics and Data studio.
  • Experience in attribution models will be an added advantage.
  • Excellent knowledge of MS Office Products; advanced skills in MS Excel including pivot tables that provide insight.
  • Strong background in quantitative thinking and statistical data analysis.
  • Excellent communication, analytical and interpersonal skills.
  • Ability to handle pressure and difficult situations with resilience, calmly and effectively.
  • Must be a person of unquestionable integrity.

How to apply:

If you fit the profile, then apply today! Please submit your application letter and a detailed Curriculum Vitae quoting the position in the subject of your email to recruitment@kenya-airways.com.

 Due to the volume of applications that we receive, only short-listed candidates will be contacted.

 Kenya Airways is an equal opportunity employer. 

General Manager

Kenya Airfreight Handling Limited (KAHL), a subsidiary of Kenya Airways Group is a company that specializes in handling of perishables for export. The handling cold-room facility is known as Triple F (Fresh Flexible & Fast) and is customs bonded and regulated. Services include – acceptance of pre-booked cargo consignments, weighing, temperature and packing quality checks, x-ray scans, pallet & container building, cold storage, pre-cooling etc.

We are looking to hire through the mother company – Kenya Airways, an equal to task individual to run KAHL. Reporting to the KAHL Board of Directors, the ideal candidate will develop the KAHL strategy, oversee marketing initiatives, portfolio growth while managing wide range portfolio of perishable air cargo handling services at the KAHL (Triple F) terminal handling facility within the relevant regulations, contractual provisions and customer service level agreement (SLAs).

Key duties and Responsibilities:

  • Develop KAHL strategy and oversee its implementation.
  • Contribute to the definition and development of the KAHL product portfolio, particularly the cool chain cargo handling services.
  • Develop attractive and cost-effective cool chain service offerings for the perishable exporters at JKIA airport
  • Provide for an efficient and effective organizational structure to deliver agreed scope and standard of service.
  • Drive the commercial engagement, sales and customer services to both airline and freight forwarders clientele.
  • Ensure optimization of manpower, staff levels/shift patterns.
  • Ensure suitably trained/qualified personnel are recruited/retained/developed.
  • Develop and champion a security and safety culture within KAHL in compliance with relevant legislative/industry requirements.
  • To ensure a healthy working environment in accordance with relevant industry and legislative requirements for personnel working in cargo operations.
  • Routine monitoring of safety and quality critical activities within the operations.
  • Ensure conformity with all regulatory requirements, organization standards and local procedures.
  • Liaise with the relevant authorities, customer airlines and other operationally relevant external parties.
  • Manage stakeholder relationships and the meeting of contractual obligations as well as customer SLA.
  • Perform related duties as assigned by the Board of Directors.

Knowledge, Skills, and experience

  • Relevant University Degree in a relevant field.
  • IATA Diploma or relevant professional qualification
  • 10 years of customer service experience in logistics/distribution industry – 4 must be in managerial position
  • Excellent communication, interpersonal & presentation skills.
  • Must be a good people manager
  • Strong organizational, planning analytical skills
  • Experienced planning and managing human and material resources
  • Experienced delivery of service in demanding distribution/logistics environment
  • Computer proficiency (MS Office – Word, Excel and Outlook)

Interested candidates meeting the above requirements can submit their application by attaching a detailed curriculum vitae through LinkedIn or via email quoting the position title on the subject of the email to Recruitment@kenya-airways.com

Only short-listed candidates will be contacted.

Senior Legal Counsel

The role of Senior Legal Counsel serves as primary point of contact and source of advisory on all open and anticipated legal cases for and against the company across the network. The incumbent will be required to provide legal support and advisory services across the network through proactive identification, communication, and mitigation of all legal risks in line with overall business strategy. He/she will be required to manage all legal risks on assigned Company commercial legal transactions as well as litigation proceedings and progress within assigned units or stations as guided by Departmental Team Leader (Company Secretary & Director Legal, Risk and Compliance) and appointed external Lawyers.

Principle Accountabilities:

  • Provide legal advice and preventive lawyering to both Hub and all outstations, aid in identifying significant legal obligations, risks, and opportunities to ensure that legal problems and risks are identified and dealt with before they emerge as significant risks to the business.
  • Represent and dictate the interests of the Company in matters contracts including Commercial, Joint Ventures, Financing, Aircraft Leases, Registration, Procurement/tendering both locally and all outstations.
  • Provide solutions and incorporate clauses that give KQ breathing space in commercial contracts.
  • Be the central point in company for all litigation matters and manage all legal issues at the Group and country level in liaison with external legal counsel or third parties.
  • Manage the process of engaging external counsel, including effective instructions to external counsel and negotiating appropriate fee structures for all legal engagements.
  • Review and/or prepare all legal instruments entered into by the company to ensure that the company’s interests are protected.
  • Provide advice to all stakeholders on corporate authorities and work closely with the senior management to ensure relevant board and committee approvals are obtained on a timely basis.
  • Develop instruments for use, governance related documents, templates that supports operations at Legal.
  • Prepare legal and quasi-legal documentation such as proxy forms, powers/delegations of attorney, tender documentation and liaise with the notaries to arrange for documentation to be legalized.
  • Assist with filing of documentation in other jurisdictions for updates to the company international locations and subsidiaries, business and trade registrations and license renewals.
  • Brief and monitor external counsel to ensure legal representation is effective.
  • Ensure disputes are resolved in a manner that safeguards the company’s position.
  • Provide general competition law advice to the business and conduct training on competition compliance.
  • Managing the company’s intellectual property portfolio in conjunction with external counsel and the marketing team.
  • Effective management and development of the direct reports, including individual performance development, objective setting, and performance support, requisite mentorship, and career coaching in relation to the delivery of day-to-day tasks and projects.
  • Any other assignments of legal nature as delegated by the Departmental Director.

Knowledge, Skills and experience:

  • Bachelor’s Degree in Law (LL. B) from a recognized university.
  • Diploma in law (KSL).
  • Master’s Degree in Law (LL.M), Master of Business Administration (MBA) and Certification in Certified Secretary or any other relevant Legal certification or training will be added advantage.
  • Minimum of 8 years Post Admission/Qualification experience preferably in litigation or commercial law practice.
  • Demonstrable knowledge in aviation laws and regulations.
  • Demonstrable knowledge of relevant legislation and regulations.
  • Working experience in budgeting and planning
  • Strong conceptual, analytical, documentation and presentation skills with ability to influence and negotiate at different levels.
  • Superior team leadership, team working and co-operation skills with the ability to drive change management.
  • Strategic, creative, and analytical thinker with excellent stakeholders’ and risk management skills.
  • Excellent problem solving, interpersonal and excellent communication skills.
  • Must be a person of unquestionable integrity.

Behavioural Competences:

  • Customer focused.
  • Teamwork/team player.
  • Results oriented.
  • Professionalism.
  • Decisive and resilience

How to apply:

If you fit the profile, then apply today! Please submit your application letter and a detailed Curriculum Vitae quoting the position in the subject of your email to recruitment@kenya-airways.com.

Due to the volume of applications that we receive, only short-listed candidates will be contacted.

Kenya Airways is an equal opportunity employer. 

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