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At Accor, we believe that each chapter of your story is yours to write. Together, we can envision the future of hospitality. If you’re ready to do what you love, care for the world, and challenge the status quo, join us in shaping tomorrow’s hospitality.
Discover the incredible opportunities that await you at Accor by visiting our careers page: https://careers.accor.com/
Now, let’s talk about the exciting role of a Front Desk Agent:
As a Reception Agent, you hold the key to creating unforgettable experiences for our guests, starting from the moment they arrive until their departure.
What’s in it for you?
- Access to an employee benefit card offering discounted rates at Accor properties worldwide.
- Engaging learning programs through our Academies to help you develop your talents and thrive in your career, both within your current property and across our global network.
- The chance to make a positive impact through our Corporate Social Responsibility activities, such as Planet 21, where we care for the environment and the communities we serve.
What you’ll be doing:
Reporting to the Front Office Manager, your responsibilities and essential job functions will include:
- Efficiently handling guest arrivals, registrations, check-ins, check-outs, and room changes following established procedures.
- Ensuring accurate data entry into the hotel system for all guest-related information.
- Managing the cashier float and maintaining precise daily reports of all transactions.
- Assisting guests with currency exchange and utilizing the safety box service as required.
- Staying informed about accounting policies and procedures to comply with the latest modifications.
- Being knowledgeable about special promotions and loyalty programs to enhance guest experience.
- Addressing guest inquiries, requests, and complaints promptly and professionally.
- Promoting other Raffles properties to guests indicating their next destination.
- Ensuring guests leave the hotel with a positive impression of our service.
- Performing audit balances and preparing all necessary reports in an organized manner.
- Maintaining a high standard of appearance, behavior, and attitude at the front desk.
- Keeping the front desk area clean and orderly at all times.
- Adhering to OH&S policies and procedures to ensure a safe working environment.
Qualifications we’re looking for:
- Proven experience in Front Office operations with the ability to thrive in a multicultural and diverse environment.
- Minimum of 2 years’ relevant experience.
- A natural flair for providing exceptional customer service and effectively handling guest complaints.
- Ability to lead and train a dynamic team effectively.
- Excellent communication skills in English, both verbal and written.
- Familiarity with Micros or similar POS systems, Opera or similar PMS systems, and Microsoft Software.
Additional information about your team and working environment:
At Fairmont The Norfolk Hotel, we take pride in our rich history and being a significant part of Kenya’s heritage. With 170 luxurious guest rooms and suites surrounded by private tropical gardens, the hotel remains Nairobi’s finest and most renowned luxury destination. It continues to be the starting point for safaris, and our Lord Delamere Terrace is a famous meeting spot, offering drinks and light meals throughout the day.
Join us at Accor and unleash your potential in an environment that celebrates your uniqueness and encourages you to make a difference. Together, we will redefine the future of hospitality. #BELIMITLESS
