BBOX is a London based Solar manufacturing company looking to electrify differently countries across the globe. With a branch in Kenya, they are in need of a customer care caller.
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Currently operating in 14 different countries we have already electrified 200,000 people. We are aiming to make that number 20 million by the year 2020. Unlike other off-grid solar providers, the company controls the whole process from design to manufacture to distribution and financing.
Customer Service Call Centre Agent Job Responsibilities
- Contact BBOXX customers by phone, and encourage adherence to payment plan
- Handle incoming calls and provide solutions/advice to customers
- Monitor and respond to incoming SMS
- Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain
- Maintain and update customer data in Enterprise Resource Planning(ERP)
- Identify and escalate priority issues
- Complete call log
- Follow BBOXX sales and after sales processes
Description of tasks
- Accurate data entry and navigation of ERP
- Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues
- Receive incoming calls from customers with technical issues
- Respond by phone to requests for help or information made through our SMS system
- Escalate customer issues that are not easily solved by telephone
- Make calls in accordance to all relevant sales and after sales processes
Qualifications for the Customer Service Call Centre Agent Job
- Degree in any communication or business related field
- May have previous call Centre / sales experience.
- Excellent verbal communication skills
- Ability to understand and adapt to customer needs
- Excellent data entry skills and attention to detail
- Organization and time management
- Customer Service orientation
- Resilience when faced with stress; Positive attitude and energy
- Persuasiveness and problem solving skills
Application
Please send your application letter and CV only quoting the job title on the email [email protected] (CUSTOMER SERVICE CALL CENTRE AGENT) by Wednesday November 2, 2016.
